The history of the mattress



One-stop purchase and production

Or is it a fight?

Not all bedding brands have production capacity, and not all mattress factories are in the light. Therefore, the source of the mattress and other related products you buy is more complicated than imagined.

Taking into account the choice of style and hardness, there is no need for knowledge and precautions about the life experience of the mattress. Is it a mistake you are making when buying a bed? The mattress you are using comes from, where it is produced, by whom, which standards it meets, whether the price is reasonable and whether the after-sales service can keep up ... These issues affecting the quality of the mattress and the quality of the user ’s sleep, you have Are they all counted?

Soon after the sleep day, the mattresses of the consumer-conscious consumers Mr. Li and Ms. Guo were "sick", and the cause was directly related to the life experience of the mattress. If there are no quality problems, Mr. Li and Miss Guo may never find that the mattress that accompanies them to sleep every day has their own "little secret." This week, "Guangsha Times" stood with consumers to introspect: the secret of the mattress at home, how much do you know? How much do you know about the mystery of mattress life experience?



【story】

Mattress "sick"

Life experience is the culprit

Mr. Li has been sleeping on a spring mattress for half a month, and the side springs "leaked out". After thorough investigation, he learned that the brand mattress was not produced by himself, and was purchased from the foundry. The main reason for the quality problem is that the edging process on the side of the foundry workers is wrong, and the brand inspection is not detected.

The high-priced automatic imported bed set that Miss Guo bought for her parents took one year to go up and down. The after-sale inspection came to you and informed you that the bed ’s automatic skeleton motor failed. If you replace the original motor, you must send the mattress back to Germany. Month; if you choose to replace the domestic motor, it will be done in half a month. Miss Guo questioned: "Is it reliable to change the domestic production?" The after-sales staff said: "It is said to be 100% original imported, but many of our products are now dual nationality, some raw materials are from abroad, and some raw materials and production links have been localized ... "

The mystery of mattress quality

Hide behind life experience

100% original import, raw material import + domestic production, raw material global procurement + domestic production, raw material procurement and production are all completed in China ... An industry source who asked not to be named revealed that a simple mattress may seem Because the business is clever and has multiple identities, even a mysterious life.

Understand the mystery of mattress life, in addition to avoiding the trap of "import or domestic", you can also obtain other more important information in disguise: the quality of the mattress you take home, what standards it meets, and whether the environmental protection meets the standards Is the price reasonable and can the after-sales maintenance be kept up?

This is due to mattresses with different lives, and the characteristics are very different. For example, pure imported original flavors, strict production standards, but slightly expensive prices; raw materials imported + domestically produced taste mix, moderate prices, but the combination of Chinese and Western "dishes" may have quality problems due to lack of tacit understanding; global procurement of raw materials + The cost performance of domestic production is high, but because each batch of raw materials is different, the taste and quality are unstable; the cost and selling price of raw material procurement and production are all completed in China. Although it is cooked according to the same recipe, but because of 100 % Localization, taste and quality are unavoidable to enter the country.

The "cooking process" in one go

Can make the mattress "delicacies" more delicious

If you compare the mattress to a dish, whether the dish is served on the table, whether it is made in one go or intermittently, where the raw materials and accessories come from, who will do the material inspection, whether the washing and cutting of vegetables is a "chef" all-inclusive or a few A "chef" divides the work and collaborates, who is responsible for the finished product supervision ... are all the information we need to know before buying. Because, who produces the mattress and conducts quality control is the key to determine the quality of the mattress.

"Guangsha Times", when visiting the factory of non-synthetic furniture in Beijing, saw that raw material procurement audits, production and processing, fabric matching and sewing, finished product inspection, and placement of odors were all completed in different workshops in the same factory. Qiao Yinjun, general manager of Non-Same Furniture, said that he chose to adopt a relatively coherent and independent "cooking" method, mainly to ensure the quality, environmental protection and appearance of soft furniture.

Zhen Dawei, Regional General Manager of Sealy Mattress Asia Pacific in the United States, also told the author that the phenomenon of sourcing raw materials everywhere, limited production and processing conditions, frequent replacement of foundries, and high mobility of technical personnel are the embarrassment faced by many mattress brands at present. As for the "delicacy" of the mattress, the incoherence and hidden problems of the "cooking process" will directly affect the quality of the mattress. Therefore, exploring the mystery of mattress life is no longer useless for consumers. Zhen Dawei also said that Silian's domestic line product "Silian 1/3 Life" developed for Chinese consumers in 2012, in order to ensure the continuity of the production process and reduce the errors in the connection of various production links, specially opened a factory in Shanghai to train Mechanic.

Mattress price is proportional to identity

Only choose the right ones and don't buy expensive ones

A simple Italian spaghetti bolognese, eaten in an authentic Italian restaurant, and eaten in a local fast-food restaurant, the taste and price are very different. Like the mattress that bears our sleep quality, the quality of the original import and the complete localization can not be generalized, but the price must be different.

Zheng Tongtao, general manager of Yifeng Furniture Software Division, revealed to Guangsha Times that 100% original import, raw material import + domestic production, global raw material procurement + domestic production, raw material procurement and production are all completed in China. Due to the difference in purchasing and production costs, the final selling price in the market may differ by 30% or even higher, which is the main reason why merchants like to make a fuss about the identity of the mattress. Xiao Meng, the manager of the non-same furniture Beijing region, suggested that choosing mattresses should not develop the habit of "seeing prices and determining quality". See more, ask more, try more, learn more, first identify the identity of several products you are interested in, and see if the cost performance is high or not.

【Find】

Brands for procurement, production and inspection

More efficient after-sales service

Before buying soft furniture such as mattresses, first ask if the brand has its own factory, whether the product is produced independently, or whether it is manufactured by the factory. This problem, which seems to have little to do with sales, will directly affect the efficiency of after-sales service. Mai Kemin, the manager of the marketing department of Jinkeer Bedding, told the author whether the production capacity is directly proportional to whether the product has a quality problem that can be quickly identified and repaired in time.

Zheng Tongtao, general manager of Yifeng Furniture Software Business Department, also bluntly said that after purchasing, producing and inspecting brands, the after-sales service is more efficient. On the contrary, for brands that purchase products from foundries, they must first communicate with the foundries when they encounter after-sales problems, then return to the factory for repairs, and finally send them back to consumers. If there are problems in the cooperation between the two parties, the after-sales time will be longer, and consumers will undoubtedly become the biggest "victims".

No factory or semi-processed brand

There may be gray areas when accepting products

A person in charge of a soft furniture brand revealed to Guangsha Times that brands that do not rely solely on purchases and semi-processed brands that are only responsible for the process of mattress edge banding and other processes, once the sales volume does not meet the expectations of the processing plant, or A large order is in urgent need of receipt in the hands of the foundry, and it is likely that the right to speak will be weakened and the product quality will be "reduced".

"If you don't compromise, you must lose money." The industry bluntly stated that because the current state inspection method for hardwood furniture and soft furniture is "sampling," this gray area when receiving goods is difficult to avoid.

【Notes】 Can the mattress warranty be extended?

Under the guidance of mainstream stores such as Actual House and Lanjing Lijia, some home furnishing brands have extended the "Three Guarantees" period to 3 years. However, for a typical mattress with a large amount of durable products, how many years of warranty period is more appropriate?

According to "Guangsha Times", at present, China requires that the warranty period of the spring mattress is 5 years. If the product quality, durability and harmful gas emissions exceed the standard within 5 years, the merchant shall be responsible for the end free of charge. I turned around in the Lize store of the actual home and found that 90% of the mattress or upholstered furniture brands said that the product lifespan could be at least 10 years, and some even said that "with 20 years is no problem." Since merchants are so confident in their products, why can't the mattress warranty period be extended?

Xiao Meng, Manager of Non-Uniform Furniture Beijing, believes that it is possible. Non-Uniform has promised a 30-year warranty. Although the risks and costs during the period will definitely rise, at least it will allow consumers to "zero risk" consumption. Zheng Tongtao of Yifeng Furniture Software Division believes that 5 years is a relatively reasonable warranty period, because the user's height and weight, usage habits and usage time will affect the life of the mattress. As for the mattress, if you return to the factory for repair due to the problem of the spring, it is equivalent to a major blood exchange, and the entire assembly must be disassembled and reinstalled, and the cost is not low. Therefore, if the upholstered furniture industry wants to increase the warranty period, it has to calculate the book.


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